2 Presentations

• 
  09:00 AM - 09:30 AM

  Appointment type-based access time evaluation in primary care

  • nazanin aslani, presenter, Concordia University
  • Fariborz Fazileh, University of Toronto
  • Donatus Mutasingwa, University of Toronto
  • Daria Terekhov, Concordia University

  Measuring access to primary care is complicated due to a variety of perspectives. In Ontario, Canada, the main metric currently used to evaluate access is the proportion of patients who are able to obtain a same- or next-day appointment with a primary care provider. However, this metric does not accurately reflect patients who do not medically require a same- or next-day appointment. In this study, we demonstrate the need for developing more detailed metrics which capture the urgency of needed care. We evaluate access in a specific primary care clinic based
  on the standard metric and the more detailed ones. Our results show a discrepancy between the two evaluation approaches: using the standard metric, the clinic’s performance appears unsatisfactory, while using the more detailed metrics, the clinic is shown to be performing well, both from the patient and the clinic perspective.

• 
  09:30 AM - 10:00 AM

  Rehabilitation Staff Scheduling in Senior Daytime Care Facility Considering Difference in Staff Perception of Workloads

  • Ryohei Matsumoto, presenter, The University of Electro-Communications
  • Tetsuo Yamada, The University of Electro-Communications
  • Yong-Hong Kuo,
  • Masato Takanokura,

  Demands of senior daytime care facility is increased in Japan as increasing for number of elderly people. In this situation, it is required that the facility operate with limited human resources which is having a problem of heaviness workloads such as physical and mental elements. Additionally, as the one of the differences between the facility service and factory task, the perception of workloads differs among staff members and services since the service is provided from human to human. Therefore, a staff schedule considering staff perception of workloads is required in senior daytime care facility. This study proposes a rehabilitation staff scheduling model in a senior daytime care facility considering individual difference in staff perception of physical and mental workloads and produces the balancing schedule for both workload based on previous workloads survey. In addition, the impact of considering individual difference in staff perception of workloads into producing a staff schedule are discussed by comparing proposed schedule with current and previous schedule.