03:30 PM - 04:00 PM
Cloud Based Workforce Optimization
We will show, with real customer examples, how operation research has been applied to the service industry and more specifically to retail, call centers, security agencies and ambulance cooperatives. Since human capital is the second or third largest expense, the service industry is always looking to improve quality of service, net profit and employee satisfaction. See in action how to balance specific customer rules and objectives with a rule based engine using exact operation research method bundled in a customizable graphical user interface.
04:00 PM - 04:30 PM
Real World Home Delivery Problems and Solutions
Clear Destination provides an unmatched route optimization software solution in the Home Delivery of Large Items (furnitures, appliances, electronics...). The company was created 6 years ago because people experienced wasted time, inconsistent services, unpredictable delivery time windows. At Clear Destination, we were convinced that home delivery could be done with greater efficiency at a reduced cost. It had to be made more predictable, more transparent, more concise and more monitorable all translating into greater satisfaction and meaningful savings. We will share real world home delivery problems related to appointment scheduling, automating delivery service time and service task per product or service, planning deliveries and taking account of trafic.
04:30 PM - 05:00 PM
Démarrer une entreprise à partir de vos résultats de recherche
Thomas Martinuzzo, directeur, développement des affaires, chez Univalor, et Johann Gest, agent de brevet chez Fasken Martineau DuMoulin, parleront de la création d’entreprises dans le milieu universitaire. Ils donneront également des conseils simples à suivre pour optimiser sa stratégie de protection de la propriété intellectuelle dans ce contexte.